Principles of Practice
By instructing Sunley Solicitors you will always deal directly with Carmel Sunley with her experience and seniority and you will not be assigned a junior lawyer to deal with your work. This ensures not only consistency of approach but also ensures that a working knowledge of your business, your style and your commercial goals is consistently maintained.
Carmel believes that commerciality in the delivery of service to clients is achieved through the combination of being proactive, consistent, listening and understanding the issues at risk, a willingness to be creative and an ongoing continual appreciation of costs.
Carmel prides herself on providing practical solutions and not just to tell you the law. Carmel strives to help you achieve your commercial aims and goals within acceptably managed parameters of risk. If you are an employer this includes your employee relations management style. Many of Carmel’s solutions are not simply about how to comply with the law but about bringing to bear her knowledge of how to get from A to B in the most efficient manner whilst balancing the various competing interests that commonly arise in any employee relations scenario.
At times Carmel works in collaboration with other professionals, including barristers, human resources professionals and mediators. This ensures that she has a complete back-up to services provided to clients and that she at the forefront of current expert opinion in the field.
Carmel is happy to advise in person, by phone, by email, by letter or through a wide variety of advice formats tailored to meet your internal business needs. Regardless of the means of communication, Carmel’s goal is always to provide accessible, clear, succinct and relevant advice in a timely fashion and whenever appropriate being proactive and not simply reactive in doing so. Carmel acknowledges that the first role is to listen and learn, to understand what you want and why and wherever possible to facilitate that.
It is appreciated that costs are a key part of any advisor relationship. Carmel offers a range of pricing options for the delivery of her services including hourly rates, fixed fees and retainers. Estimates of costs are always given at the outset of a matter. Costs are however about more than legal fees, they are about a commercial approach to risk. Carmel will always consider with you the cost/risk benefit of a matter in assessing and advising on a recommended approach.
Sunley Solicitors is committed to high quality legal advice and client care. Should there be any aspect of our service or any bill that we send you with which you are unhappy or dissatisfied then please do raise that concern with Carmel Sunley so that she can seek to resolve it with you directly.
If after eight weeks your complaint has not been resolved to your satisfaction, you can ask the Legal Ombudsman to consider your complaint. His address is:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
0300 555 0333
Normally, any complaint should be made to the Legal Ombudsman within six months after our final written response to your complaint; if we have not provided a final written response within eight weeks after you first contacted Carmel Sunley about your complaint, then within six years from the date of the act/omission or three years from when you ought to reasonably have been aware of the circumstances giving rise to your complaint.
You also have the right to complain to the Solicitors Regulation Authority if your complaint refers to our conduct rather than our service. They can be contacted at The Cube 199 Wharfside Street Birmingham B1 1RN, telephone number 0370 606 2555 or email at firstname.lastname@example.org.